Refunds & Returns
Refunds & Returns
Need To Make A Return?
- We are able to cancel an order only if it has not already been fulfilled and shipped from our warehouse. If you wish to cancel a previously placed order, please email us to see if your order has been fulfilled or not. In the event that the order cannot be cancelled, you are able to return the order for a full refund (less shipping cost). For a full refund, please make sure your return is postmarked within 14 days of order date.
- NO RETURNS ON SALE ITEMS MARKED 40% OFF OR MORE. JEWELRY, PURSES, ACCESSORIES, AND GIFT CARDS ARE FINAL SALE.
- Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.
- Shoe returns: Shoes must be shipped back in the original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.
- For defective item claims: contact us within 3 days of delivery date.
- Refund or Store Credit: Returns must be postmarked within 14 days of order date.
- Store Credit Only: Returns must be postmarked within 15 - 30 days of order date.
- Exchanges: We cannot provide exchanges (or holds), due to limited inventory.
- If you would like a different size or color, we suggest ordering the new item and returning the original item. A refund/store credit for the original item will be issued depending on the postmarked date of the returned item (excludes Final Sale items).
- We do not offer free returns at this time. Customers are responsible for return shipping costs.
- All shipping fees are non-refundable.
- Returns that do not meet our guidelines will be sent back at your own expense. You have the option to apply return shipping costs on your credit card or have the item(s) sent back in a future purchase.
- We hold unacceptable returns for 30 days. After 30 days, the items will be donated to charity.
How To Make A Return
- Before making a return please read our policy to ensure that your items meet the guidelines.
- Include your slip that arrived in your package in with your return. If you do not have the slip that came with your order, please write the name you placed the order under on a slip of paper and include that in with your return.
- Mail the return to the address on the slip included with your order. The address is: 9050 W. Tropicana Ave Unit 1141 Las Vegas NV 89147
You can mail the return through UPS, FedEx, or USPS
Please allow 7 days from the date we receive the return for us to process it.